Refund policy

We want you to love your Shore Thing balm. If something isn't right, here's how we handle it.

Unopened products

Unopened products in their original packaging can be returned within 30 days of delivery for a full refund of the product price. To start a return, reach out through our Contact page with your order number. Return shipping costs are the customer's responsibility unless the return is due to our error.

Opened products

For hygiene and safety reasons, we can't accept returns of opened skincare products.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with your order number and a photo, and we'll send a replacement at no cost to you.

Refunds

Once we receive and inspect your return, we'll issue your refund to the original payment method. Please allow 5 to 10 business days for it to appear, depending on your bank. Original shipping charges are not refundable.